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Smart goals examples call center Videos

What is the goal of every call center interaction?

Watch as this natural born Welcomer tells us what their goal for every interaction with a customer is. Learn how to become a Welcomer at: ...

Continue & Begin Fast Coaching®: Call Centre Employee Development

Nick Drake-Knight coaches Michelle using the Continue & Begin Fast Coaching® method. Michelle is guided through a review of her outbound sales call, ...

User Comments

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Haseebullah Habib commented on 23 May 2015
The coach managed to win the trust of the agent with his professional, engaging, appreciative, and educating coaching style and with mutual consent drilled-down behaviors that required improvement, jotted down an actionable plan and scheduled a follow-up. This lead to employee acceptance, commitment, motivation and satisfaction.
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Максим Кадыш commented on 26 Mar 2015
nice to see how to act in a coach role, but you can only dream about such ideal agent) This is a very good education video for teamleaders.

CSMC Call Center Best Practices

Coaching Call Center Reps For Success

A Welcomer as a leader or coach will encourage all call center representatives to be more welcoming, this video gives you tips on how to coach your agents for ...

Two Key Ways Entrepreneurs Learn From Other Entrepreneurs

In Chapter 15 of 17 in his 2011 Capture Your Flag interview, education entrepreneur J.T. Allen answers "How Have Other Entrepreneurs Helped You Be a Better ...

#1 Tip Call Center Coaching

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