Customer Lounge Upgrade - Car Dealer Customer Lounge Solution
Your customer lounge is boring! Digitize with marketing, customer appointment status, kiosks and multiple TV options from the digital dealership system.
Telsa Car Dealerships: New Business Methods for a New Economy
Inside Dealer Nation - Autoline This Week 1933
In the old days, the phrase was if you owned a dealership it was like a license to print money. These days, with so many options for consumers, the dealers ...
Re buying cars online:
- The number of times a customer goes to a dealership before buying is
dropping. There is not reason to expect that trend to stop.
- The consumer is so much better educated. All the information the buyer
needs is online, and he's already made his decision when he goes to the
dealership. Thus, dealerships need "real professionals" who know the car
inside and out to help the buyer get through the process as easily and
quickly as possible. (I have two comments on that: 1. a salesman who
doesn't add value above what's already learned online doesn't need to
exist, and 2. if an educated buyer needs help getting through the buying
process, perhaps the buying process is too complicated.)
- But in the next breath, we're told that new cars as so complex that
dealerships need to hire HS kids to explain the features of the cars. Now,
take these two comments together--buyers know the cars better than the
salesmen.
- Therefore, for educated buyers, salesmen and dealerships are a waste.
However, they lobby govt to get protectionist laws to preserve their
existence. The process of buying a car is complex & complicated because the
dealerships want it that way. They support laws that keep it complex.
Complexity motivates people to not sell their car independently and instead
take less when trading it in (so the dealership can get that profit).
Dealerships are scared of losing those buyers who don't need need them.
Then, we hear that the day of the salesman with the cigar is long-gone,
that salesmen are "professionals." However, we just heard how buyers and
even HS kids know the cars better than the salesmen. Those aren't
"professionals." It only has long-term sustainability if the laws
protecting them stay strong. If Tesla succeeds in opening up online car
sales, the existing salesmen jobs are toast.
- Dealers are super-competitive. They will do just about anything to make
sure someone buys a car, and when the chips are down, they will do just
about anything to make sure a customer buys a car. Does anyone who's bought
more than a few cars believe that those dealerships are going to constrain
themselves to the "legal & moral" condition? Now, what's a website going to
do to make sure you buy a car? How many people leave a website saying that
it was so pushy and wouldn't let them leave (you know, taking your keys to
value your trade and then not returning them, perpetually 'talking to their
manager,' etc.) and even bent the legal & moral limits to get them to buy
something?
Let's be real. People don't like the dealership business model. That model
exists because dealerships got the govt to ensure their own existence.
People so prefer online transactions that they even are now doing much of
the paperwork online before going to the dealership so that they spend less
time there. Dealerships refuse change, and when change is inevitable, they
will implode, and they will only have themselves to blame.
Furthermore, this guy owns the majority of car dealerships in his small
town! He doesn't want competition. He is an oligopolist and wants to be a
de jure monopolist.
Re car sharing: cars are consumables. They only last so long, typically
defined by mileage. The rate of cars being bought is a function of how many
miles are driven and how long the cars last (also the rate of cars in
accidents being totaled comes into play). If car sharing does not reduce
the number of miles driven or the longevity of cars, then it will not
reduce the rate of car sales.
Example 1: Assume cars last 200k mi before needing replacement. Bob drives
10k mi per year. The car Bob buys will last 20 yr. But let's say Bob buys
two cars: one for commuting and one for fun. If he puts 5k per year on
each, both cars would be expected to last 40 yr. The rate of his car
consumption stays constant.
Example 2: Alice and Bob decide to form a ride sharing partnership. Each
drives 10k mi per year. Instead of each buying a car (which lasts 200k mi
which means both cars last 20 yr), they buy a single car and share it. That
car has 20k mi put on it each year, thus the car will need replacing in 10
yr. Car sharing does not reduce the rate of consumption.
If car sharing does reduce miles driven, such as because people reconsider
if they really need to make certain trips, then it may impact car sales.
Or, if the car sharing service performs better maintenance thus prolonging
the life of their cars, then that, too, affects car sales. Otherwise, it's
a non-point.
Dealer shenanigans are the reason all these regulations were put in place.
Sorry about your luck Bill but your crying is lost on me. If the customer
is paying the freight for these 'unnecessary' regulations, why are you
complaining! Obviously, there is more to this story than you profess. If we
are paying the price, you aren't losing anything. You're no consumer
advocate 'thinking only of the customers'. You're looking for unrestricted
operation to enrich your profits. You want to run any game you can create
without intervention from the law. NADA is an association of dealers and
that is by definition a group that looks after the interests of dealers
first. Not the manufacturer, nor the customer. Quit this spin craft. Let us
consumers look after our interests and you look after yours. There is more
trust this way.
There may be a simpler solution to the fixing VWs issue: emissions testing.
If state inspections required actual tailpipe measurements, but not per the
federal test cycle (such as simply doing it at idle), then the VWs would
fail, which means they couldn't be registered & thus illegal to drive.
This system makes much more sense than forcing a dealer to perform work on
a car against the owner's wishes.. The problem is the car illegally emits
pollution, so make the car illegal to drive. If the owner wants to drive
it, then they must bring it into compliance. The onus needs to be on
getting owners to get their cars fixed (and of course, VW needs to pay for
the fix).
I love your show John, but I have to disagree with William Fox. We just
bought two cars and each time we felt ripped off by our different dealers.
Dealers can't be trusted and need regulation. We told both dealers that we
had our own financing and they still ran our credit reports! for what? They
claimed due to a 911 act. Lies! Maybe it's not discrimination, but it is a
trick to undercut what the buyer wants to do. Dealers will do anything to
get an extra buck and it's a shame as a chairman that he doesn't know it.
What has he done to dis-prove that discrimination does not exist? Saying it
doesn't make it true.
I have went to a gm dealership twice in the past.Purchased a vehicle that
the dealership got financing for , all to refinance that same car myself by
shopping around online for a lower rate.It was very easy to do and saved a
lot of money in interest doing it.This group that autoline is talking about
is understaffed, underfunded and if a dealer gets caught in the wrong ,
they just pay the fine , play nice for a couple of yrs and go back to doing
business all over and illegal again .
The CFPB is a very effective organization looking out for the interests of
consumers. The variation in its governance was intentional due to the
proven influence of special interests on other oversight organizations. The
NADA's opinion on this is based solely on the fact that they are trying to
protect their profits - not consumer interests. There should have been a
consumer advocate on this panel - this was a completely one sided panel.
William Fox is asked why the flat-fee proposal by the CFPB will cost
consumers more. He stonewalls by lambasting the CFPB for stonewalling. I
love the irony!
When asked why dealers shouldn't ensure second hand vehicles have had all
their recalls addressed, he once again fails to give any reason.
He seems to have mastered the art of talking without actually saying
anything.
Why do we still need these middle men? Let the OEM own the retail outlets
and make the cars the same price everywhere, like Apple does in their own
stores. The middle men jack up the price of the car to get their cut, and
they rip you off in service to supplement their revenue. YOU SHOULD NEVER
MAKE MONEY OFF REPAIRING A PRODUCT YOU SELL.
Did i just hear that right? The consumer is more educated shopping online
and knows what they want before showing up at a dealership. so what's is
wrong with buying a car directly online then?