How to quit ulta Videos

Agreed Lydia! We share the same sentiments. Sounds more like bad management at the store she was hired at because most of her problems are easily solved ie. explaining planograms (which are easy once you know what you're doing), walking around the store and getting used to the brands and items, etc. No one should be telling her to lie to customers or to give poor customer service. It's spots like that that give Ulta a poor reputation.

+motavator fam i still shop there

it took me about a month and a half to know what i was doing at my job, for the SAME reason (no one fucking trained me properly). so dont be fucking rude, and get down off your high horse. some people learn quicker than others. ALSO, she said shes never worked in retail and has been working in food since she was 16. i promise you that you have to learn more things working retail than food.

kinda went on a spread out rant of my own. 

+Lisa Burrows I just saw you on another ultra rant. You're seriously going around on all of these and commenting about how they're wrong because you work retail? Lmao

right. I work retail and I train all the newbies. They all try reeeeeeaaally hard before they jut ask me to do it for them. Then they complain much like you.

+Lisa Burrows training doesn't mean holding your hand dear. I did try (very hard) before asking.

+Brittany Ritter I really really wanted to love it, the managers just didn't care. It was sad because I was so excited about it. I asked questions and put in a lot of effort to learn and they didn't care. I still shop there and love the company, just not the management at that store.

+Robin Carden You pretty much described what the other guy said, just in a sugar coated and almost scripted way aha. Bunch of stuff they don't really need/something that they might like that had previously been overlooked - same thing.

They do not change shelving to confuse customers. In retail, studies have shown that the human mind and eyes are lazy. When you pass the same thing several times you stop noticing it at all because your mind filters it out as unimportant. So when there is a new display or a section has been rearranged, it forces the eyes and minds of customers to actually pay attention to the things around them. The hope is that the customer might see something that they might like that had previously been overlooked. Displays also change to account for seasonal items, items that have been discontinued (or have new packaging), or new products altogether. There is nothing malicious involved and companies do not waste time, resources, and capital to screw with customers. They are there to make money - end of story.

+Krista Sabol Yea people don't think I understand that its all on the location, and mine sucked lol

+TheTriplejjones no

I have gotten to the point where I will call ahead (I have 3 Ulta stores to chose from) if I really want the GWP. About 50% of the time they do not have it on hand for various reasons.

+No Fluff Advice haha I just came from YOUR new video and haha love this so much! Made my day!

I don't know you. Therefore, your opinion about me doesn't bother me. You're just a girl behind a computer. I'm sensitive. I just don't have a problem calling people out on being a mean girl when they're just "trying to help"

It feels fine to me because I'm not going to be super sensitive

Yea, you are allowed. So I guess that gives me the right to correct your grammar and spelling then? Doesn't feel so good, huh? Goodbye Alicia. 

I have the right to voice my opinion

I'm not, trust me. You think I didn't notice I messed up my brows that day? Psht. Everyone is their own biggest critic.I will leave it at that. It was rude. Keep stuff like that to yourself.

+No Fluff Advice I seriously said not to be rude I'm just saying trying to help you pur you don't need to be butthurt

+No Fluff Advice it was a comment not even trying to be rude you need to calm down lol

yea MY eyebrows.  You're means You Are ...You Are eyebrows??? lol

Seriously I wasn't being rude at all I was just typing quickly Your is ownership You're is you are I know the difference you don't need to be rude +No Fluff Advice​

+Alicia flores Not to be rude but at least I know the difference between your and you're

+Ruby Wednesday Thank you so much for that <3

+susana guadron Unfortunately no :(

+HappyHeart Yay!!!!

+Sara Buchanan I highly doubt they won't hire you because of your acne!!! Let your personality shine through! If it makes you feel any better - I have hormonal acne and its a bummer at times.

+Taylor Tormos I believe it carries into December... I know for sure it was around holiday season.

+Alyssa Sanchez Employee appreciation is only 35% off and It was in early November.

+beautybyVanessaxo I know. Usually. But I know you get 40% off for employee appreciation. I wanna know when that starts.

+Alyssa Sanchez Its not 40, its 25% off.

+Kaydee Rojas Awwww! I'm thinking I might! I haven't gotten any questions that necessarily need a whole video...but I am thinking about making one talking about becoming a makeup artist!! :)

thank you for the reply!! :)

+Samantha Grace My manager at the time said no to black jeans - but you should ask yours!

+Emily Matley You can wear heels! Although I highly would recommend wearing heels that are COMFY!! Open toed shoes are okay as long as you're not working with shipment!

So helpful! I have an interview at Ulta coming up and I am nervous but excited! Thanks for the great tips!

What is the online training like? When did u start the training?

Hello

+Cesar Morteo She called the Ulta company and asked if she could return it even if she didnt have the receipt OR the packaging. She told them she used her Ulta rewards card, so they said yes. Please take everything she said in her video into full consideration.

+lindsayjoy Hahahah that is too funny! Hope you're doing well & enjoying school! :)

+Nikita B at that time I did not know that when you get those visa gift cards that you can go online and add your shipping info in the profile section. My bf bought the card while in his country, the UAE, and you can tell by the numbers that it was from another country. Had it been bought in the US then they wouldn't have given me any problems but I strongly suggest putting your shipping info in your profile on the visa card's website just in case. MAC were the ones that told me I could do that and ever since then when he buys me a gift card I add my info on the visa's site and I have used them online at sephora since without any problems. The website for your gift card should be on the card or the packaging it came with, just log in and update the profile section with your shipping address.

+Traci Mills I've never known anyone not to just put their own billing information on those forms. Did you list your boyfriend down? I'm just curious because I have a visa gift card as well so I want to make sure that doesn't happen to me.

Yep :/

Yeah before Bethany dyed her hair and got really tan lol

+Craftsforever10 ikr!

Describtion i meant however you spell it! :)

+ichibeh she called Ulta and asked if she could return it and they said yes you could, AND she used a rewards card so that means that they can track what she purchased. How about you LISTEN to what she says and art least TRY to understand it before commenting something like that.

❤️❤️❤️

Yes I know! Too bad 17 year old me didn't know any better :-(

+Irene Shockey Omg I see it too!

+Irene Shockey thank you :-) I love Britney!

thank you! I agree. anyone who has worked retail knows how it goes. I work at tj maxx and we get this kind of shit all the time.

???

Exactly! I'm a current Ulta employee and there's nothing we can do about it. That's the price we can return it for end of story.

+Lisa Burrows you do realize that both sephora and ulta give you store credit for items purchased without a receipt right? Like that's their store policy. you're off here ranting about customers but anyone who actually works in retail knows that this girl is 100% right. if an employee says she can do something that she cant, that is the managers fault at not informing and training the employees well enough and that's a problem. if an employee tells a customer something she can do, it is not the customers fault for the mistake and the manager should do something to fix it. whether it be give her store credit for what she should have gotten or given her something to say sorry or at least given her a better excuse than a sorry she was mistaken. the reason the manager did not give her the full price of that product is because if you work in retail you know it's not the company that suffers it is the specific store and that manager just did not want to lose 35 measly dollars for the sake of customer service. I have no doubt if a regular cashier was doing her exchange she would have gotten the full compensation but bc it was the manager, she cut the cost she shouldve gotten dramatically. you tall about retail like you're an incompetent employee who shit talks all the customers in the back and does the least amount of work for the money. If you were a good employee you'd understand the difference between a badly treated employee and a horrible customer. and judging by your reaction it's obvious that you just treat your customers the same way that the employees treat this girl in her stories. please brush up on not only your customer service skills but also your people skills because you're obviously just negative and don't understand what being rude is because to you it seems like the norm. please further educate yourself and get better at your job (maybe while you're at it, be a better person too)this is coming from someone who's worked in retail for 4 years :)

Hi Lisa, please stop being mean to my subscribers or I will block you from commenting further. Thank you.

lol right. im going to tell you where i live and work. Thats the kind of information I'm going to post on the internet. Notice how I don't have a picture on this account?? I don't work at ulta or with makeup at all though. And maybe shitty spoiled customers can agree with you all they want. I promise you more customer service associates agree with me. How you can watch a video about a woman trying to return an item without a receipt then getting pissed off that she can't get full price and say she didn't do anything wrong is beyond me. 

Thats because she put it on the internet. Higher ups are constantly giving people shit to keep them happy even when they're wrong. It's just part of the business. It's easier for them to do it than to defend their employees. It's just part of the business. Hell I had a woman DEMAND that she get a discount of an item because she didn't like it enough to pay ful price but she still wanted it. The dumb ass manager just gave it to her to get her to shut up and go away.

+Lisa Burrows ULTA themselves even apologize to her.

+Lisa Burrows if you're so confident in yourself that your just doing your job then you wouldn't have no problem at all telling us what department you work at and witch store.Because you get soooo much complaints your job wouldn't be at stake you seem to think.Your the one who was being rude and many people agree with me.The women in the video did nothing wrong, your just an angry bitch that people even seem to think you're the envious employee she is talking about.

lol i get more customer service compliments than anyone else in my department and I'm the first to reprimand someone for being rude to a customer. However telling someone "no we cannot do that for you" is not being rude. It is doing your job right and follow the rules. Trying to return things without a receipt and being rude to an employee who didn't do anything wrong is ridiculous. Anyone who thinks the customer is always right is a stuck up bitch. Its always funnier when they say "i will never shop here again". Good bitch! there are plenty enough decent people to give us their business. No one wants you here. Bye felica.

+Lisa Burrows you seem like the type of employee who "bitches and moans" instead of helping the costumer properly. Where do you work?Because I would never go there because you seem like one of those asshole employees, who seems like if you even just ask them a question they'll be pissed off.I bet you if your work saw this they would not agree with you, in fact they would probably fire you.

not even close. however i do work retail and i know her type. "bitch and moan until i get my way". 

+Lisa Burrows Lol are you the employee in the video that she's talking about XD

+MZAPF07 that is who I'm talking about.

+manda guerrero How is she rude? the people at the place of business is rude frfr but I guess haters gonna hate hate !!

You seem like a very rude and crappy person who always thinks their right.

+MelsMakeup88 Girl don't pay any attention to the people leaving rude comments on your page . You spoke the truth and it is what it is. Funny people leaving crazy comments don't even have no videos of their own on their pages. I can tell your very cool and down to earth I hope you can check out my Channel and hopefully Subscribe to me and we become friends I love makeup too girl.Your new Subbie

+MelsMakeup88 lol just checked you're update to. That powder was 14 dollars. you're ultas do have crappy managers. They give free crap to people who shouldn't have it.

+MelsMakeup88 You mean like you were to the ulta associate? If you want good service be a good customer. You very obviously have zero understanding of how retail works so PLEASE for the sake of the people working jobs that already suck, stop acting like you do. Hell you tried to return a product without a receipt and you seem to think that because a someone is a manager they don't have to answer to anyone. "They" is the people who decide if she gets to stay employed.

Hey now, no need to be mean!