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Telephone Etiquette

Lander University student, Laura Ashworth, works in the fast-paced office of Housing and Residence Life. Part of her job duties is to answer the phones.

User Comments

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Phone ettiquette is so bad now and since the DNC was passed ALL calls are condisered a nuicence and people think they have the right to treat all workers like shit on the phone and I have tried to work for over 18 years with 3 years of that looking for better work. All the DNC list did was eliminate good jobs for people and force them on welfare while creating a licence for ultimate rudeness. People will get what they want and are selfish and do not give a damn if they are nice to you are not.
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No matter how nice you are due to the DNC list they feel they have the right to treat you like shit on the phone and will tell you. There are no rules for phone ettiquette according to the DNC and all calls are condisered nuicences. I have told people not to yell at me and will quote the DNC and the rules and then cuss at me for something I never did. Phone ettiquette has never been this bad and has made people jerks and selfish and their life all about me me me and will not stop being nasty.
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Telephone ettiquette is worse now than ever. People just hear something and hang up on you. I have to work to SURVIVE not because I want to and when calling a business we ask is this a business and most hang up when the word business is said. Kids are the worst too. They hear the name we are trying to verify the appointment for and bang the phone down always. The phone is now regarded as invasion of privacy due to the DNC that eliminated over a million and a half good call center jobs-BAD.
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Why is it that when we have to call and verify appointments and ask if we have got a business so many people hang up at businesses. It is rude and they are insulting people who have to work. I have to to survive and pay my bills and phone ettiquette is so bad. Some will repeat the name and what I have said and hang up. It is like they want us to lose our jobs due to their selfishness and bad phone ettiquette. One said a weird phrase and hung up the phone. They will have to do this someday.
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I hate to tell you that the dalls will get ruder as time goes on due to the DNC list where people tend to control people and treat ALL workers who are on the phone like dirt. Even when you tell them they are rude they yell and scream at you and quote the DNC and say they have the total right to treat you like dirt. I have to work and do not work just because I just want to and know I am not the only one who has to work. Yet people seem to think they can treat me like crap for no reason.
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