Optus customers beware!
I've been recently dealing with optus as a crack in the screen of my new
phone, which had appeared without any physical pressure applied. This
happened on the 5th day I owned the phone and I have been put through the
ringer with optus. I'll try not go any too long so below are a list of the
things that optus had done to avoid fixing my phone.
•Told me not to go to the Telecommunication Industry Ombudsman (TIO)
•Told me I have to take the phone back to the manufacturer.
•Told me there is nothing they can do because Sony won't repair the phone.
•Booked the phone in for repair and assessment, rejected as there is
physical damage. Not a valid reason to reject claim for a faulty good.
All of these claims are an attempt by optus to mislead consumers about
their rights under Australian consumer law. Even in the face of the
investigation by the TIO they remain defiant to give consumers their rights
enshrined in the legislature.
Anyone considering engaging with optus is urged not to do so. It is a risk
not worth taking.
Six minutes after my first Facebook post on this matter reveals a customer
with a similar experience.
OptusNo!
you obviously applied too much pressure on the screen
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