Enter your query, example: how not cry when slicing onion or how to enter an Free Italian Sex Webcams?
How to improve occupancy in a call center Videos
- 1. Call Center Management - Occupancy, the Call Center Killer
- 2. Webinar Reply The Power of One in Call Centre Staffing
- 3. Increase Your Occupancy Rates
- 4. YARDI Call Center
- 5. How to Increase Your Vacation Rental Occupancy in the Off-season
- 6. Increase Call Center Productivity For Call Center Leaders
- 7. Call Center Management Certification Training - BenchmarkPortal
Call Center Management - Occupancy, the Call Center Killer
What is Occupancy? Why is it important? How to calculate it. What is "ideal" Occupancy. Factors that drive Occupancy.
User Comments
Richard Blank
commented
on 09 Dec 2014
This video sheds light on a very important topic. First call resolution,
handle time and wrap up can make or break a call center.
//outsourcingtocostarica.com
A bilingual telemarketer that rushes through a script for fear of rejection
can never match up equally to one of our Latin America call center's well
trained sales executives. We will represent you and your company in the
best light when selling your product or service offshore. Costa Rica's Call
Center will only hire proven closers with unlimited potential, period.
//www.costaricascallcenter.com
Saeed Arrington
commented
on 07 Aug 2010
Your occupancy video is very helpful in better understanding the management
term and the effects it has on agents. In particular your point on how high
occupany increases an agents average handle time. Because of high call
volume and back to back calls agents will tend to stay on a call longer and
unecessarily utilize wrap to get a break or recover before taking the next
call. Great stuff Clive keep it coming!
blackcat0001
commented
on 01 Mar 2012
Im new to planning - found this really easy to understand. Thank you
CareforCustomers
commented
on 17 Aug 2010
Saeed, Thank you for the feedback. Appreciate it.
CareforCustomers
commented
on 27 Oct 2013
Glad you found it helpful.
l33ch01
commented
on 02 Nov 2011
Thank you!
Gabriel Pizarro
commented
on 27 Oct 2013
Thank you
Webinar Reply The Power of One in Call Centre Staffing
Can a single agent make the difference between achieving your service level goals and missing them? You bet! Workforce management is all about getting ...
Increase Your Occupancy Rates
TCAS Online's webinar on how to increase your occupancy rates from the industry average of 94% to 98%. Visit //tcasonline.com/webinars/ to watch more ...
YARDI Call Center
Never miss a call, never miss a lead with around-the-clock phone support and online chat response. This full-service solution helps increase property occupancy ...
How to Increase Your Vacation Rental Occupancy in the Off-season
George You from //vacationrents2riches.com/ explains how he double his off-season occupancy from 30% to 65% over the course of 1 year. George learned ...
Increase Call Center Productivity For Call Center Leaders
//www.callcentergames.com Being a leader in a call center is hard! Most Customer Service Representatives don't want to be there, in fact, they see the job ...
Call Center Management Certification Training - BenchmarkPortal
BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years ...
User Comments
amreek singh
commented
on 19 Nov 2015
can someone contact me?
amreek singh
commented
on 19 Nov 2015
good one
Sign up for free
to join this conversation on fsaved.com.
Already have an account? Sign in to comment
Already have an account? Sign in to comment