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"Windows Service Centre" phone call scam.

3 older people I know have fallen victim to this "windows service centre" scam. More told me they'd been phoned. I really wanted to do something more to warn ...

User Comments

Arctific commented on 19 Sep 2015

I asked to be added to their no-call list. The analyst said their was not such thing. I asked to speak to his supervisor. I again asked to be added to their no-call list and he said their was none. I explained that he is contacting me for a business purpose that I did not request, that he is not my mother, father or a known family friend. I asked him to explain how his firm could not have a no-call list? The "manager" hung up. No legitimate IT firm incorporated in the USA nor allowed to call US citizens even from international locations is allowed to call US citizens without having a no call list. Any firm that does not know that is illegal for them to do this, cannot fail to be a scam firm. Any firm that does not honor a no-call request cannot fail to be knowing violating US unsolicited business law and subject to fines by the US Department of Commerce. Consider capturing the name, calling phone number and business contact information so that you can launch a valid legal complaint against such a firm. Just as you would not put a stranger in charge of a cash register and expect not to be robbed. You must never put a stranger in charge of your computer and expect not to be harmed.

Huren Sohn commented on 04 Dec 2015

they also called me and asked if my windows computer is running...my computer hung up directly that´s why i got safed :D they asked me to do the same things like in the video i directly started getting suspicious, hung up the phone ,googled it and easily found out that it´s a scam while doing this they didn´t stop calling for the whole time after i found out i just got angry and told them that they´re scammer and to never call me again...till now it worked and everything is fine with my computer

Gunnariffic commented on 30 Nov 2012

Hahaha I got a call from these ppl today. I started asking questions immediately and when I asked him from where he was calling he said Canada and that the swedish service center had been outsourced to canada lol. Generally when you outsource a serive center, you still have support in the right language so at this point he asked me to turn my computer on and I just said "yeeaaaaaah,...I'm not gonna do that because I don't think you are who you say you are" and he hung up before I got cussing :)

Alice Jones commented on 18 Mar 2013

Today I got this call, it's the 3rd time it's happened to me. It's worrying because they knew my surname was Jones, but I just pretended to carry on with what they told me to do. I spent a little over 7 minutes pretending to go along with it. After a while I said "Look I know this is a scam, I know you're a hacker" the woman on the other end said "No, you're the hacker, this is bull-shit" I said I hoped she'd have a good day and hung up. I'm starting to enjoy these calls just to annoy them :P

Pam Derrick commented on 02 Jul 2013

DONT LET THEM REMOTE IN!!! They just called me & got so frustrated with all my questions, they hung up. I called another number to find out what the risk was to turn on the computer, this guy said that because they had my phone number and I turned on the computer they had my IP address. He offered to remote in and fix it. FUNNY!!! I declined, then called my local PC fixit guys 4th Dimension Computers, Lacey Wa, and he assured me that my Windows Firewall protected me. DONT LET THEM REMOTE IN!!!

Suzanne Matson commented on 06 Jan 2013

I too recieved a phone call exactly like the one in the above youtube video today. They were convincing at first, especially when they recited my computer's id over the phone. I don't know how they got it but they also had my name and cell phone # too. They insisted my computer would crash tonight and I would have to buy a new one if I didn't "renew" my license for $250 and allow them to access my computer remotely to repair damage done by increasing errors downloaded from the internet.

Stikibits commented on 16 Nov 2012

They just tried this on with me. i asked him for details like name, official title, time with Microsoft, credentials, location, etc. He answered like a practiced short scammer until I asked to talk to a manager. He seemed to transfer to a fella with a strange Australian accent that kept breaking into Indian. Pretty comical. He asked me to connect, I told him he was running a scam, and he lost composure. Call over. What a shameless suck. Must be so desperate to have so little conscience.

AlohaBritt Bratt commented on 05 Oct 2013

I just received a call from the same people. They called before but my sister talked to them and didn't believe, as she shouldn't have. But when they called I asked why they were calling AFTER 9:30pm and how they received my number. They couldn't give GOOD enough reasons, and I asked for their number and looked it up on the internet and this video popped up. So I called them scammers, idiots and told them their "business" was BS. The man told me he was going to block my computer lol K

bootsamou commented on 09 Jan 2013

I've just been phoned by Asian fella who said my pc had been hacked & that the hacker had been using my details. I was called last year too ~ dialogue exactly as yours. Didn't trust the phone call, but kept him goin for about 30mins. The thing was,because I said I didn't trust him, he said HE would tell ME stuff about my pc to prove he was genuine.. And he did. .. HE told ME what my IP address was !! And he was correct. This has worried me ever since. How can he have my IP address ??

Krurnosai2 commented on 15 Jul 2013

I got a call today from the number 0016309339463, claiming he was from Microsoft Service Center (sounding spanish, a bit indian, talking english) and that a hacker was attacking my computer right now. I told him "This is Frank Norman from the FBI, your phone number is being traced and we have your current location. Do not leave the building, we will arrest you and confiscate all stuff as it is now a crime scene you're calling from. You have the right to-" And then he hung up hahahaha

Sevenof7 commented on 01 Feb 2013

I was just called by these people. I wanted to make sure it was a scam before hanging up because coincidentally, I had just been using customer support online and wanted to make sure the call was not connected to that incident. Anyway, I kept asking a bunch of questions until eventually THEY hung up! Haha! Then I knew it was a scam...question answered! It sounded just like in this video. Scary that this is happening. Someone who doesn't know better could easily fall prey to this.

Shifat Taushif commented on 03 Jun 2013

These guys called me once and said my Windows computer has a virus and blah blah (didn't understand because of his accent). I knew it was a scam when he said that because he told me he was watching the desktop on my windows computer. (I use Crunch Bang Linux always) I started LOLing so hard he asked me why I was laughing. Then I told him. "I'm a linux guy you dumb shit, I'm using Crunch Bang right now". Then he hung up. Oh btw this scam came to Canada (where I am)

Kael Thor commented on 08 Jul 2013

I got this call today, started to suspect something right away, especially with all the background noise. A 'real' support call wouldn't be in such a noisy area I think. So I just hung up. My question is, how did they get my phone number? Have they already gotten a virus on my computer that sent them my contact information? Doesn't sound right, but I figured I should ask anyway. Should I do anything now, or just ignore the whole thing?

Mike Ellis commented on 20 Aug 2013

sorry to hear that. If you contact your bank or card company immediately, you may be able to stop the payment. Ask your bank's advice on changing your card details as a precaution. Did they get as far as connecting to your computer remotely (-you would notice activity on your screen)? If so, take it to a computer repair shop for advice. To be completely safe, your data needs to be backed up, hard drive wiped & everything reinstalled.

David Anderson commented on 17 Jan 2013

i got one of these calls today...they didn't get very far because i knew that if it was lagit, they would have known what operating system i was on. they told me to click on my computer on the desktop, i'm using window7, and my computer, by default, is not on the desktop. i told him off and hung up. he called me back and called me an idiot. obviously not a real tech support person, because that would get him fired.

Lee_R/TSE commented on 30 Apr 2013

I just received this same phone call. I asked her to identify herself as a "Windows" representative. She told me she would give me the computer license number and then I could compare it against the one in my computer. I went through that process and the number she gave me did match. I still didn't trust the caller and told her I wouldn't go any futher with her. But how did she get my computer license number?

bizscholar commented on 01 Oct 2013

My parents were hacked by these scammers. They had to call Avongate.com at 650-963-5701 in order to dispute the charge. They first called the Credit Card company who gave them this info. But I dont think they will reverse the charge of $99.00. So I told my dad he may need to call teh CC company back to dispute it. I cant believe my Dad fell for this....These scammers need to be stopped.

Chris Bott commented on 29 Jan 2013

Had 2 calls in last 4 days but fortunately seen something on TV about this so told the first one I didn't believe a word he was saying and put the phone down. The second - a woman - rang at 07.49 after I have had minimal sleep for 4 nights due to a poorly child. I literally said "ITS TEN TO EIGHT IN THE MORNING". Both calls had number withheld. How do these people sleep at night.....

Zachs Mind commented on 02 Sep 2013

This recently happened to me, but i hung up on him cuz i immediately knew no one from Microsoft would ever call me, especially introducing themselves as "Windows Service Center." In the first few seconds it screamed scam to me, but i ran a search anyway on the phrase to see if others have experienced this. Kudos for making this video, man. Just tweeted it to spread the word.

snotmale commented on 20 Nov 2014

Just had one today - saying was from my Bband provider... I let them go through all this rigmarol and then said - OK not going to do this as don't think you are really calling from my Bband provider - he got bad tempered and started spouting my account nos... then I said I have no idea if that is my account nos and he hung up... the tel nos listed 0079554 ???

How To Scan A Flash Drive or External Harddrive For Viruses with Bitdefender Antivirus

Todays viruses/malware are coming at us faster than ever. This video covers how do scan for viruses and other malware on a flash drive, zip drive, external ...

User Comments

TheBitdefender commented on 31 Jan 2010

I suggest you scan every flash drive, external harddrive, or home made CD that comes in contact with your personal computer, office PC or network. Viruses and other malware are rapidly adapting to peoples personal and business habits, and virus writers are not after money more and more, so security threats are often times aimed directly at your pocket book.

TheBitdefender commented on 08 Jul 2011

@jazwil3 Yes, go to My Computer, or Computer, in the start menu, and left click on it. Once it opens, look for the external drive, and right click on it. Scan with AVG Antivirus should appear and you can left click on it.

yusuf Elsiad commented on 04 Apr 2013

but how i scan for viruses in window vista

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It's a rogue

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How to Install Trend Micro Titanium for Windows

Welcome to this Tutorial for Trend Micro Titanium. In this video, we'll teach you how to install a paid version of Titanium on your computer. There are a few ways ...

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