My Tesco online home delivery shopping was returned to the store without explanation. The grocery haul starts at 2:10 and is a monthly store cupboard shop for ...
The ONLY shop I have had to take dodgey food back to is Tescos. Three
times, ok in about 2 years, but 3 times is 3 times too often. I don't even
go there these days.
I haven't shopped with Tesco since this. I agree 3 times is still too many. I recently had an issue with an Asda order, they didn't send the chilled items at all! I really like Ocado but tried Asda as it was cheaper, I'll be going back to Ocado.
I definitely WOULD NOT recommend Tesco for home deliveries. When it goes
wrong, it REALLY goes wrong. The last time I tried shopping online with
them, they delivered my shopping to another address. I was phoning up all
night and they just kept telling me that two men at my address had signed
for it (which they didn't seem to find dodgy in itself). At midnight, a
thug turned up on my doorstep with the shopping and demanded that I
reimburse his petrol costs for returning them! Eventually I had to shut the
door on him and call the police, as he was getting more and more aggressive
that I didn't have any money on me and wasn't happy for me to take his
details and pass them onto Tesco to reimburse him. Two days later, Tesco
eventually, reluctantly, agreed to refund me and give me a £20 gift card as
a 'goodwill gesture'. However, six days after the non-delivery, I still
hadn't received the refund and so I called back, only to discover that the
refund hadn't even been issued! Apparently they needed to carry out an
investigation first, but the 'results' of this apparent investigation were
exactly the same details I was told on the night of the non-delivery before
the thug had turned up. Bearing in mind that this whole time I had ran out
of 'proper food' and didn't have the money in my bank account to be paying
for two whole shops, I was really relying on this refund in order to
finally get my groceries! So, I asked for a bigger 'goodwill gesture',
which I think you'd agree was only fair. They pressured me into suggesting
an amount and so I said £60, based on £20 for it taking two days to refund
and so £60 made sense for six days. Bear in mind this original £20 was
their own figure, I hadn't suggested that. Guess what they then did? They
actually banned me from shopping with them again! And read out a list of
everything I'd ever claimed a refund or 'goodwill gesture' for in the years
I'd shopped with them before this. Refunds and 'goodwill gestures' that
were not meant to "affect my statutory rights", might I add. And only
emphasised what a poor company they were! And did they even assist the
police in tracking down the thug that had threatened to "get his money one
way or another" and smash my window? The thug that I didn't have a clue who
he was, and he knew my full name, address, telephone number, what I looked
like and whatever other details were on the invoice he'd been given. NO.
They are still adament that the groceries were delivered to my address! So,
for months I was worried that he'd come back and carry out his threat.
Worried that he actually lived locally (as his story didn't seem to add up)
and that all it would take was one drink too many and he'd come back. And
it was entirely their fault. This literally could happen to anyone that
places an order with them. And the incompetent, lying driver got away with
it! And the thug that was happy to accept a delivery he knew full well
wasn't for him and then tried to extort money out of me for returning
wasn't the one banned from shopping from them either; I was. Sometimes
things do go wrong, but it REALLY matters how the company deals with that.
Tesco couldn't care less. They were pretty much acting like I, a loyal
customer of many years, was trying to con them out of a free shop and
refusing to actually investigate to collect the evidence one way or
another. Yes, this story might sound dramatic and you might not think it
would happen to you, but I'd shopped with them for years before this
happened. I never anticipated this would happen to me either. Oh, and that
£20 gift card they originally offered to me? Taken off the table because I
was banned from shopping with them! So, I ended up with nothing at all to
make reparation for this situation.
Thanks for reading my story. I realised after I wrote it that it was a little long! At least I skipped the details of why the thug's story didn't add up, haha!
They are so lovely and sweet you could just eat them like a piece of fruit.
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